Shipping policy

At Adinvibe, we are committed to delivering your orders quickly and securely. Our goal is to ensure that you receive your products in perfect condition, on time, and at a fair shipping cost. Please read the following shipping policy for important information about your order.

1. Processing Time

  • Order Processing: Once you place an order, we strive to process it as quickly as possible. Orders typically ship out within 1-3 business days after payment is received. However, please note that processing times may vary during peak seasons or promotional periods.

  • Order Confirmation: After your order is placed, you will receive an order confirmation email. This email will include a summary of your order and estimated shipping times. If there are any issues with your order or if an item is out of stock, we will notify you as soon as possible.

2. Shipping Methods

We offer the following shipping options to accommodate different needs and delivery preferences:

  • Standard Shipping:

    • Cost: $10.00 (free for orders over $60)
    • Delivery Time: Typically 7-15 business days within the United States. For international orders, delivery times may vary depending on the destination country.

  • Expedited Shipping:

    • Cost: $20.00
    • Delivery Time: Typically 3-7 business days within the United States.

  • International Shipping:

    • We also offer international shipping for customers outside of the United States. Shipping fees and delivery times will depend on the destination country. Please note that international shipments may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

3. Shipping Locations

We currently ship to the United States and select international locations. If you are located outside the United States, please contact us at [email protected] to confirm if we ship to your country.

4. Shipping Rates

Shipping rates depend on the weight and size of your order, as well as the shipping method selected. Below is a general guideline:

  • Standard Shipping (U.S.): $10.00, free for orders over $60.
  • Expedited Shipping (U.S.): $20.00.
  • International Shipping: Rates are calculated at checkout based on the destination.

Important: Customs duties, taxes, and import charges are not included in the shipping costs and are the responsibility of the customer. These fees will vary depending on the destination country.

5. Order Tracking

Once your order has shipped, we will send you an email with a tracking number so you can monitor the status of your delivery. If you don't receive your tracking information or if you encounter any issues, feel free to contact us at [email protected], and we will assist you in tracking your package.

6. Shipping Delays

While we make every effort to ensure that your order arrives on time, there may be delays due to factors outside of our control, such as:

  • Weather conditions
  • Shipping carrier delays
  • Customs processing (for international shipments)

If you experience an unusual delay, please reach out to us for an update. We will work closely with the shipping carrier to resolve the issue.

7. Lost or Stolen Packages

Adinvibe is not responsible for packages lost or stolen after they have been marked as delivered by the carrier. We recommend that you track your order and ensure it is delivered to a secure location. If you believe your package was lost or stolen, please contact the shipping carrier to file a claim. If the issue is not resolved, please reach out to us for assistance.

8. Incorrect Address

Please double-check the shipping address you provide before finalizing your order. If there is an error in your shipping address, contact us immediately to make corrections before your order is shipped. Once your order has shipped, we cannot make changes to the address.

9. Customer Service

If you have any questions regarding shipping or need assistance with tracking your order, please don’t hesitate to get in touch with us:

  • Email: [email protected]
  • Phone: +1 816-248-0311
  • Address: 3416 Manning Ave #3905, Los Angeles, CA 90064, United States

Our customer service team is available to assist you with any inquiries or concerns about your shipment.

10. Order Modifications & Cancellations

Once an order has been processed and shipped, we cannot modify or cancel it. However, if you notice an issue with your order, such as an incorrect shipping address, please contact us as soon as possible, and we will do our best to help before the order is shipped out.

Final Notes

  • All shipments are subject to availability, and we reserve the right to delay or cancel any order in the event that we encounter stock issues.
  • Our shipping policies are subject to change, and any updates will be reflected here.

Thank you for shopping at Adinvibe! We appreciate your business and look forward to delivering your products safely and quickly.