Return policy

At Adinvibe, we want our customers to be delighted with every purchase. If you are not completely satisfied with your order, we offer a straightforward and hassle-free return process. Please read the following Return Policy carefully to ensure that your return is processed smoothly.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days of receiving your item. The 30-day period begins from the date your order is delivered, not when it was placed.

  • Condition: The item must be returned in original, unused, and unwashed condition, with all original tags and packaging intact. Products should not show signs of use or wear, and they should be in a resellable condition.

  • Proof of Purchase: You must provide the original order confirmation or receipt when initiating a return. This helps us process your request more quickly.

2. Non-Returnable Items

We regret that some items cannot be returned due to their nature. These include:

  • Personalized products (e.g., customized toys, products with initials or special engravings).
  • Gift cards or any form of store credit that has already been issued.
  • Sale or clearance items that are marked as non-returnable.
  • Hygiene-related products, such as items where health or safety concerns apply (e.g., bedding or intimate items).

If you are unsure about an item’s eligibility for return, please contact us, and we will be happy to clarify.

3. How to Initiate a Return

Returning an item is easy. Follow these steps to get the process started:

  1. Contact Us: Within 30 days of receiving your order, reach out to us via email at [email protected] or by phone at +1 816-248-0311. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: After receiving your return request, we will review the details and provide you with a Return Merchandise Authorization (RMA). This ensures that your return is processed correctly and in a timely manner. We will also provide you with the return shipping address and instructions.

  3. Prepare Your Return: Once you receive your RMA and return instructions, pack the item securely in its original packaging, if possible. Make sure the item is in its original, unused condition, with all tags, labels, and packaging intact.

  4. Return Shipping: You will be responsible for covering the return shipping costs, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for any items lost or damaged in transit. Make sure to retain proof of postage.

  5. Processing Your Return: Upon receiving the returned item, our team will inspect it to ensure it meets our return policy requirements. If the item is returned in its original condition, we will proceed with issuing a refund or exchange.

4. Refunds & Exchanges

After we have received and processed your returned item(s), we will issue either a refund or exchange based on your preference:

  • Refunds: If your return is eligible, we will process a full refund to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.

  • Exchanges: If you wish to exchange your item for a different size, color, or product, we are happy to help! Please return the original item(s) and place a new order for the replacement. Return shipping costs may apply for exchanges.

  • Restocking Fee: In certain cases (such as with opened items or items that have been used), a restocking fee may apply. We will inform you of any such fees at the time of return request.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will take full responsibility and offer you a replacement or refund. Please notify us within 7 days of receiving the damaged or incorrect item.

To expedite the process, please include:

  • Photos of the damaged or defective item.
  • A photo of the shipping box (if it was damaged).
  • A description of the issue.

We will cover all shipping costs for these returns, and you will not be required to pay return shipping fees.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please follow these steps:

  • First, check with your bank or credit card company, as it may take some time before your refund is officially posted.
  • If you still have not received your refund after checking with your bank, contact us at [email protected], and we will look into the issue.

7. Return Address

To send your returns back to us, please use the following address:

Address：3416 Manning Ave #3905, Los Angeles, CA 90064, United States

Please ensure that you include your order number and RMA number inside the package.

8. Exchanges for Faulty Products

If you receive a faulty or damaged item, we will gladly exchange it for a brand-new one. Please contact us immediately, and we will arrange a free exchange and cover all return shipping costs. If we are unable to provide a replacement, we will issue a full refund.

9. International Returns

If you are returning an item from outside the United States, you will be responsible for paying for the return shipping costs, as well as any applicable customs fees, taxes, or duties. These fees are not refundable. Please ensure you are familiar with your country’s customs regulations before sending your item back.

10. Contact Us

If you have any questions or concerns regarding our Return Policy or need assistance with a return, please don’t hesitate to reach out:

  • Email: [email protected]
  • Phone: +1 816-248-0311
  • Address:3416 Manning Ave #3905, Los Angeles, CA 90064, United States

We are committed to providing excellent customer service and will do everything we can to ensure your experience is a positive one.

Final Notes

  • Returns can take up to 15 business days from the time we receive the item to be processed.
  • We reserve the right to amend our Return Policy at any time. Any changes will be reflected here, and the updated version will be effective immediately.

Thank you for shopping with Adinvibe! We are here to ensure your satisfaction, and we strive to offer the best customer service possible.