Contact Us

Ways to Get in Touch

To make it easy for you to contact us, we offer several ways for you to reach out. We want to ensure that no matter what method you choose, you will receive a prompt response and have a positive experience.

  1. Phone Support

For immediate assistance, give us a call! Our customer service team is available to speak with you directly to help resolve any inquiries you may have. Whether you need help with an order, need advice on choosing a plush toy, or have general questions, our team is happy to assist.

Phone Number: +1 816-248-0311

Our phone lines are open from Monday to Friday, from 9 AM to 6 PM (CST). If you reach out outside of these hours, don’t worry—we’ll make sure to get back to you during business hours.

  1. Email Support

For inquiries that require detailed responses or if you prefer written communication, feel free to email us. We pride ourselves on being responsive, and we promise to respond to emails within 24 hours (during business days).

Email: [email protected]

When emailing us, please provide as much detail as possible about your inquiry. This will help us serve you more efficiently. Whether it’s a question about shipping, returns, product recommendations, or anything else, we’re happy to help.

  1. Live Chat Support (Coming Soon)

We are excited to announce that we will soon offer live chat support on our website. This will allow you to get real-time help from our customer service team while you browse our site. Stay tuned for updates on this feature!

  1. Contact Form

If you prefer not to use email, we also offer a contact form on our website. Simply fill in your name, email address, and message, and we’ll get back to you as soon as possible. Our contact form is user-friendly, and we strive to respond to all messages quickly and professionally.

Why Should You Contact Us?

There are many reasons why you might want to get in touch with us at Adinvibe. Our team is here to assist you with a variety of inquiries, and we are happy to offer our support for any issue or concern. Here are some common reasons why you might reach out to us:

Product Inquiries

Do you have questions about a particular plush toy or its features? Wondering which plush animal would make the perfect gift? Whether you need help choosing a plush toy or learning more about the materials we use, our team is here to assist you.

We can provide information on the dimensions, fabric, care instructions, and even help you decide which plush toy is best suited for you or your loved ones. From cute capybaras to adorable bunnies, we’re happy to offer recommendations and advice.

Order Assistance

Need help with your order? Whether you need to make changes to your order, track a shipment, or inquire about delivery times, we’re here to assist. If you’ve encountered an issue with your order, let us know right away. We’ll do everything we can to make it right.

Shipping and Delivery

Have questions about shipping fees, delivery options, or the status of your order? We can provide you with all the information you need to ensure your plush toy arrives at your doorstep safely and on time.

If there are any delays or issues with shipping, we will keep you informed and help you resolve any problems as quickly as possible.

Returns and Exchanges

If for any reason you are not fully satisfied with your purchase, we offer an easy return and exchange process. Contact us to initiate a return or exchange, and we’ll guide you through the steps. Our goal is to make the return process as simple as possible.

Feedback and Suggestions

We love hearing from our customers! If you have suggestions, feedback, or ideas on how we can improve our products or services, feel free to reach out. Your feedback is invaluable in helping us grow and provide a better experience for our customers.

Our Location

You can always visit us at our physical location if you happen to be in the Saint Joseph, Missouri area. While we primarily operate online, we welcome visitors who would like to learn more about our products or see our plush toys in person.

Address:3416 Manning Ave #3905, Los Angeles, CA 90064, United States

For now, we encourage our customers to shop with us online, where you’ll find our entire collection of plush toys ready to be delivered directly to your door.

Our Promise to You

We promise to always provide you with the best service, the softest plush toys, and the most memorable shopping experience. Your satisfaction is important to us, and we’re here to ensure that every part of your experience with Adinvibe exceeds your expectations.

Thank You for Choosing Adinvibe!

Thank you for taking the time to learn more about how you can get in touch with us. Whether you need help, have a question, or just want to say hello, we’re here for you every step of the way. We look forward to providing you with the perfect plush companion for all your needs!